bv88 Privacy Policy

Introduction

bv88 is Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who registers and engages with our services. This Privacy Policy outlines exactly what information we collect from you, why we collect it, how it is used, who it may be shared with, and the controls you have over your own data.

By accessing or using the bv88 platform — including our website, mobile-optimised interface, games, live casino, cricket betting, and any other service we offer — you acknowledge that you have read and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

When you register and use bv88, we may collect the following categories of personal information. We collect only what is necessary to provide you with a safe, compliant, and enjoyable gaming experience.

• Registration Data: Full name, date of birth, email address, mobile number, and country of residence. This information is required to create and verify your account.
• Financial Data: Transaction history, deposit and withdrawal records, and payment method identifiers such as mobile wallet references for bKash, Nagad, and Rocket. We do not store full card numbers or mobile banking PINs.
• Usage Data: Device type, browser type, IP address, operating system, session duration, pages visited, games played, and betting activity. This helps us personalise your experience and detect unusual account behaviour.
• Verification Documents: Identity documents such as a National ID card (NID), passport, or other government-issued identification may be requested during KYC (Know Your Customer) verification to confirm your identity and comply with anti-money laundering requirements.

How We Use Your Information

bv88 uses the personal information we collect for specific, legitimate purposes. We do not use your data for any purpose that has not been disclosed to you in this policy. Specifically, your information is used for the following:

• To create, manage, and verify your bv88 account and confirm your identity through KYC procedures.
• To process deposits and withdrawals through supported payment channels including bKash, Nagad, and Rocket, and to maintain an accurate record of all financial transactions.
• To provide personalised game recommendations, promotions, and bonus offers based on your activity history and preferences on our platform.
• To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and any other form of abuse on the platform.
• To communicate with you regarding account updates, security alerts, promotional campaigns, and platform changes via email or SMS to the contact details provided during registration.

Sharing of Your Information

bv88 does not sell, rent, or trade your personal information to third parties. However, there are limited circumstances in which we may share specific information with trusted partners or as required by applicable regulations:

• Payment Processors: Financial transaction data is shared with authorised payment gateways and mobile financial service providers such as bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised or pseudonymised usage data necessary to deliver their games and ensure correct payout calculation. They are bound by strict data processing agreements.
• Legal Obligations: We may be required to disclose personal information to regulatory authorities or law enforcement agencies where we are legally compelled to do so. We will notify you of any such request to the extent permitted by law.

In all cases, any third party receiving your data is contractually obligated to maintain its confidentiality and to process it only for the specific purpose for which it was shared. bv88 retains responsibility for your data at all times.

Cookies and Tracking Technologies

bv88 uses cookies — small text files stored on your device — and similar tracking technologies to improve site functionality, remember your preferences, and analyse usage patterns. Cookies help us deliver a faster, more personalised experience each time you visit the platform.

You may control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of some features on the bv88 platform. We do not use cookies to track your browsing activity on external websites outside of bv88.run.

Data Security

bv88 applies a range of technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption on all data transmissions, secure server environments with access controls, routine security audits, and strict internal data handling policies that apply to all staff and contractors with access to user data.

While we employ best-practice security standards and take our obligations seriously, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your bv88 account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Your Rights Over Your Data

bv88 respects your right to control your personal information. As a user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: You may request a copy of the personal data we hold about you, along with details of how it is being processed.
• Right of Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request that we delete your personal data, subject to any legal retention obligations we are required to comply with. Account closure requests will be processed within a reasonable timeframe.
• Right to Restriction: You may ask us to pause or limit how we use your personal data in certain circumstances, for example while we verify a correction request.
• Right to Opt Out of Marketing: You may withdraw your consent to receive promotional communications from bv88 at any time without affecting your ability to use the platform.

To exercise any of the above rights, please contact us at [email protected]. We aim to respond to all legitimate requests within 30 calendar days. We may need to verify your identity before processing certain requests to protect your security.

Data Retention

bv88 retains your personal information for as long as your account remains active or as long as it is necessary to provide you with our services. Following account closure, we may retain certain records — including transaction histories and identity verification documents — for a period required by applicable financial regulations and anti-money laundering compliance standards.

When your data is no longer required for any active purpose, we securely delete or anonymise it in accordance with our internal data destruction procedures. You may request information about the specific retention period applicable to your account by contacting our support team.

Third-Party Services and Links

The bv88 platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi) to deliver our full gaming catalogue. These providers operate their own platforms and may independently collect technical data during gameplay in accordance with their own privacy policies. We encourage you to review the privacy practices of any third-party provider whose software you access through bv88.

bv88 is not responsible for the data practices of independent third-party providers or any external platforms. The inclusion of a third-party service on our platform does not constitute endorsement of their data privacy practices. If you have concerns about how a specific provider handles your data, please contact that provider directly.

Age Restriction and Child Safety

bv88 is strictly an adult-only platform. You must be 21 years of age or older to register an account and use our services. We do not knowingly collect personal information from any individual under the age of 21. If you are a parent or guardian and believe that a minor has accessed or registered on bv88 without your consent, please contact us immediately at [email protected] so we can take prompt action to close the account and delete any associated data.

Age verification checks are performed during the KYC process. Any account found to be registered by or actively used by a person under the age of 21 will be immediately suspended and all associated funds will be handled in accordance with our Terms and Conditions.

Updates to This Privacy Policy

bv88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered users by email or through a prominent notice on the platform.

Your continued use of bv88 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bv88 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us at: [email protected]